ENHANCE YOUR ASSET MANAGEMENT WITH CG4 AND SERVICENOW
The CG4 Asset Tracking System seamlessly integrates with ServiceNow Asset Management, offering a comprehensive solution for tracking and managing assets throughout their lifecycle. Whether using barcode scanners, RFID readers (mobile and fixed), smartphones, tablets, laptops, or web browsers, CG4 ensures your asset data remains accurate, updated, and easily accessible.
CG4 has been ServiceNow-certified since the Dublin release, providing a robust, off-the-shelf solution built on over 25 years of experience in asset tracking software. With CG4, organizations can avoid the complexities of development packages and leverage a ready-to-use, configurable platform that requires no external servers or services.
STANDALONE ASSET TRACKING WHILE SETTING UP SERVICENOW
Some customers opt to use CG4’s standalone asset tracking solution while setting up their ServiceNow environment. CG4 provides a fully functional, independent asset tracking system that later integrates seamlessly into ServiceNow once it is ready. This allows organizations to maintain asset accuracy and avoid data gaps during system transitions.
Key Benefits of CG4 Standalone Asset Tracking:
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Established in 1999 – Over 25 years of expertise in asset tracking.
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Integration-ready – Connects with ServiceNow, Ivanti/Cherwell, Micro Focus/Hewlett Packard, Oracle PeopleSoft, Flexera, Sage, BMC, and other systems.
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Deployment options – Install in the cloud, locally, or within your platform.
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Device flexibility – Use integrated mobile Zebra scanners, smartphones, tablets, USB scanners, and fixed RFID readers.
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One-stop shop – Purchase barcode and RFID scanners and tags directly from CG4.
KEY BENEFITS OF CG4 FOR SERVICENOW ASSET MANAGEMENT
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Real-time and batch updates: Choose between real-time/online updates or batch/offline methods for maximum flexibility.
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Customizable modules and rules: Configure asset life cycle stages such as receiving, inventory, deployment, repair, and disposal with no technical programming required.
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User access controls: Assign modules to specific users or groups, ensuring data security and role-based permissions.
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Improved data accuracy: Maintain up-to-date asset records while enhancing IT Service Management (ITSM), ServiceNow Hardware Asset Management (HAM), and Enterprise Asset Management (EAM) workflows
ADVANCED FEATURES FOR ASSET TRACKING
These features can be applied to any ServiceNow table, not just Hardware Assets.
CG4 Audit
Conduct detailed asset audits, track asset status (e.g., found, not found, expected, unexpected, compliant, non-compliant), and use double-blind audits to compare results. Audit records are stored indefinitely.
CG4 Remediation
Prevent unauthorized asset updates with predefined remediation rules. Assign approvers (managers) to review and either approve, modify, or reject changes before they are processed.
CG4 Record History
Track and report on historical asset data, from lifecycle changes to individual updates. This feature works with all asset-related records, not just those updated via CG4 scanning devices.
CG4 Data Restoration
Recover from data corruption by rolling back to a specific point in time. Selectively erase erroneous updates while preserving valid data, ensuring data integrity across all sources.
SERVICENOW APP CAPABILITIES
The CG4 ServiceNow app extends beyond standard asset tracking, offering powerful tools to enhance data quality and asset oversight. These include:
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Audit – Perform precise asset audits.
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Remediation – Manage and approve asset changes.
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Record History – Maintain full asset lifecycle visibility.
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Data Restoration – Recover from data errors.
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Data Cleaner – Eliminate redundant or incorrect data.
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Remote Employee Self-Certification – Enable employees to self-certify asset possession remotely.
CG4 SERVICENOW ROLES AND PERMISSIONS
CG4 Admin
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Full control over CG4 Remediation Table records.
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Ability to delete CG4 Transactions and Field Updates.
CG4 Audit
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Create, edit, delete, and read CG4 Audits.
CG4 Data Restoration
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Create, update, delete, and execute data restoration functions.
CG4 Integration User
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Essential role for all CG4 users.
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The only role required for end users.
CG4 Mobile
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Manage CG4 Modules, User Profiles, Mobile Rules, and Field Mappings.
CG4 Record History
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Track and manage Record States, Table States, and Table Snapshots.
CG4 Remediation
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Create, update, delete, and monitor CG4 Remediation Rules.
CG4 ASSET TRACKING:
COMPLETE HARDWARE AND SOFTWARE SOLUTIONS
Configure Modules / Use Cases
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Create unlimited modules for different asset lifecycle stages.
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Define handheld rules and assign access control based on user roles.
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Approve or reject updates submitted by technicians.
Comprehensive Scanning Options
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Handheld Scanners – Integrated Zebra barcode and RFID scanners.
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Smartphones & Tablets – iOS and Android-compatible app.
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USB Scanners – Connects seamlessly to CG4.
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Fixed RFID Readers – Available for purchase through CG4.
Deployment Options
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Cloud-hosted, on-premise, or hybrid solutions.
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Connectivity choices – Cradle, Wi-Fi, or cellular data.
Barcode & RFID Tagging
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Purchase barcodes and RFID tags directly from CG4.
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Fully integrated barcode scanning and RFID tracking.
WHY CHOOSE CG4 FOR SERVICENOW ASSET MANAGEMENT?
Whether managing thousands or hundreds of thousands of assets, CG4 provides the reliable, scalable, and accurate asset tracking solution your organization needs. By leveraging CG4’s deep integration with ServiceNow IT Asset Management and ServiceNow Hardware Asset Management, you can enhance asset workflows, improve data integrity, and ensure compliance with corporate asset management policies.
