IT Asset Tracking

During the course of supporting our customers as they use our software to track their assets, we see that the vast majority of them make tracking IT assets a top priority.

Why is that the case? The benefits to them come in the form of operational efficiencies and financial returns. These two, many times, go hand in hand. Some customers start by not knowing where their IT assets are physically located. It may have been years since they did an inventory of their IT assets. They may have purchased IT asset management software or IT asset tracking software, but their business processes have not been tightened down and the accuracy related to tracking IT assets slips.

When managers or executives do an analysis and see that IT Asset Tracking has many financial and operational returns, it becomes a priority. Software licenses are purchased in optimal quantities. Property taxes are minimized. Maintenance on IT assets is much more efficient. Retiring assets or returning them to the lease vendor is smoother when the exact location of the asset is accurate and current. You may want to look at the Return on Investment information for additional thoughts.

Our customers usually have a physical barcode on the IT assets they are going track. The physical barcode can be a unique barcode value with a number assigned by the customer (most common) or it may be the serial number of the asset. Most IT equipment that comes from vendors has a barcoded serial number included both on the shipping box and on the asset itself. Some customers find it convenient for their barcode asset tracking processes to use the serial number as a unique identifier for their asset. It is definitely easy to use when receiving the asset on the dock. If you are thinking about this, you may suggest to your supplier that they have the serial number both on the asset and on the outside of the shipping box.

Keep in mind that sometimes the serial number barcode coming from the vendor is placed in a physical location on the asset that makes it difficult to see or scan. Some vendors can help you with this or you can focus on using your company-unique barcode as the primary means of tracking your IT assets. You usually have more flexibility and control over where this barcode is placed. Some vendors will take a supply of customer barcodes and apply them to the IT asset before they arrive at the customer site. Depending on the vendor, there may be a fee for this. In a large database, customers will occasionally find duplicate serial numbers on two different assets.